IT Administrator and IT Support Specialist based in the Philippines with 3+ years of hands-on experience across Microsoft 365, Google Workspace, networking, cloud services, web development, and internal & external technical support for businesses around the world.
The sole IT administrator behind a growing Australian-facing operation — wearing every hat from helpdesk to network architect.
I am a passionate IT professional with practical experience across Microsoft technologies, networking, cloud platforms, website administration, and business IT operations — plus a background in web development from my programming days.
Currently, I work as the sole IT Administrator for a Business Process Outsourcing (BPO) company, where I also serve as an IT Support Specialist handling both internal support for staff and external support for the company's clients. My responsibilities span the entire IT infrastructure — from user account administration and cloud management to website maintenance, network configuration, cybersecurity, and day-to-day technical support.
Being the only IT personnel has allowed me to develop strong problem-solving skills, independence, adaptability, and the ability to manage multiple projects simultaneously.
I enjoy learning new technologies and continuously improving my knowledge in cloud computing, cybersecurity, networking, automation, and AI-powered business solutions.
Full tenant administration — identity, licensing, security, and collaboration tools.
MikroTik & Cisco configuration, VLANs, VPNs, failover, and QoS for reliable business connectivity.
WordPress maintenance, integrations, and Azure-based cloud administration.
Frontline support for staff and clients alike: troubleshooting, onboarding, and day-to-day technical help.
Independent, detail-oriented, and built for environments with one IT team of one.
Core competency areas built through 3+ years of daily, hands-on business IT operations.
Real infrastructure, migrations, and integrations delivered for business operations.
Managed Microsoft 365 Business Premium environments — user provisioning, licensing, Exchange Online, Teams, SharePoint, Intune, and Entra ID.
Maintained and enhanced a recruitment website integrated with JobAdder XML feeds, with plugin management, performance and security improvements.
Built Google Forms integrated with Sheets and Apps Script automation to trigger Discord notifications and streamline internal workflows.
Configured MikroTik routers with PCC load balancing, VLAN segmentation, firewall rules, WireGuard VPN, QoS and internet failover.
Prepared business computers with Windows, Office, Teams, antivirus, security configurations, drivers and user profiles for deployment.
Implemented BitLocker encryption, OneDrive sync, scheduled File History backups and weekly system image backups for business continuity.
Developed a web-based Accreditation Management System with mobile support for the College of Arts and Sciences as lead programmer. Built with Laravel and MySQL to replace manual record-keeping, with secure role-based access, real-time data management, and centralized storage — simplifying accreditation prep across departments.
View on Upwork ↗Tenant setup, users, licensing, security policies.
Admin console, groups, automation.
MikroTik, Cisco, VPN, VLANs, failover.
Builds, integrations & maintenance.
Updates, performance & security.
Internal (staff) & external (client) technical support.
Azure infrastructure & identity.
MFA, conditional access, backups.
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Based in the Philippines — open to remote IT administration roles and projects.
Philippines · open to remote & international roles